2012 in review

The stats helper monkeys prepared a 2012 annual report for this blog.

Here’s an excerpt:

600 people reached the top of Mt. Everest in 2012. This blog got about 12,000 views in 2012. If every person who reached the top of Mt. Everest viewed this blog, it would have taken 20 years to get that many views.

Click here to see the complete report.

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Posted by on December 30, 2012 in SharePoint Common Issues


2011 in review

The stats helper monkeys prepared a 2011 annual report for this blog.

Here’s an excerpt:

The concert hall at the Syndey Opera House holds 2,700 people. This blog was viewed about 10,000 times in 2011. If it were a concert at Sydney Opera House, it would take about 4 sold-out performances for that many people to see it.

Click here to see the complete report.

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Posted by on December 31, 2011 in SharePoint Common Issues


Save site as a template in MOSS 2007

If you’re using MOSS 2007 you’ve probably noticed in the site settings there isn’t anywhere to save your site as a template. This issue should be resolved in SharePoint 2010 but if you’re using 2007 here is your solution:

Navigate to the site you want to save as a template. Click Site Actions, Site Settings, Modify all Site Settings. Once you’re on that screen your URL will look similar to the following:

Take out the “settings.aspx” portion and enter in “savetmpl.aspx” so it looks like the following: and hit enter.

You should see the following screen:

If you want to go in and delete a saved template you go to the top level site settings and click on Site Templates and you can delete them from there.

Hope this helps!!

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Posted by on April 14, 2011 in SharePoint Tips


Workflow failed (Retrying) – MOSS 2007

We’re running MOSS 2007 on Server 2003 Enterprise R2 but I’m not sure a lot of that matters in this case. We have several workflows set up and one day they just stopped working. Not just on one site collection but all site collections.  When ran it would simply say the workflow failed to start or failed to run.

Here are the event viewer errors we were getting:

Source: Windows SharePoint Services 3

Event ID: 5289

Description: Registry error reading Perfmon configuration.

Source: W3CTRS

Event ID: 2002

Description: Setting up Web Service counters failed, please make sure your Web Service counters are registered correctly.

Source: Perflib

Event ID: 1023

Description: Windows cannot load extensible counter DLL TermService, the first DWORD in data section is the Windows error code.

Source: IISInfoCtrs

Event ID: 1001

Description: Unable to read the first counter index value from the registry. The error code returned by registry is data DWORD 0.

The first thing you should check is to see if the SharePoint and Windows Workflow Foundation performance counters are available in perfmon. To do this simply open a run prompt and type in perfmon. Then drop down “Performance Logs and Alerts” and click on “Counter Logs”. Right Click on “System Overview” and go to Properties. (see image below)

Once you’ve got that screen open click on the “Add Counters” button and drop down the “Performance Object” list. Your list should resemble the list below, having SharePoint objects as well as the last one, Windows Workflow Foundation.

If they are not there it could be several things. I would try reloading the performance counters first by doing the following:

1. Open a command prompt and navigate to C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Workflow Foundation

2. type in lodctr perfcounters.ini and press enter (you can also try lodctr /r)

If you get any messages like “Unable to open driver SYSTEM\CurrentControlSet\Services\w3ctrs.ini. Status: 2 then we’ll have to try the next step. This usually means .NET Framework could possibly be corrupted. Next I would try the .NET hotfix located here:

Download the appropriate one for your system and try it out. You will have to reboot when finished.

If this doesn’t fix it you will most likely have to reinstall .NET Framework. I personally didn’t want to do that so I reverted my web front end server to an earlier image of the machine. This will work fine if you have a complete image and the SQL installation is on a separate machine. You will not lose any data since everything except newly created site collections are stored in SQL. If SQL is on the same box you will lose any data from the date of the image.

If you decide to reinstall .NET then once you have it reinstalled you should be able to do an iisreset and see if your sites are back up. Once you have reinstalled .NET install the same hotfix referenced above:

Next you’ll want to perform the lodctr from the directory mentioned above (C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Workflow Foundation) and run lodctr perfcounters.ini.

Go back into perfmon and make sure your counters are there and your workflows are functioning properly.

Hope this helps!


Posted by on January 21, 2011 in SharePoint Common Issues


2010 in review

The stats helper monkeys at mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads This blog is doing awesome!.

Crunchy numbers

Featured image

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 5,200 times in 2010. That’s about 13 full 747s.

In 2010, there were 6 new posts, growing the total archive of this blog to 24 posts. There were 5 pictures uploaded, taking up a total of 406kb.

The busiest day of the year was October 20th with 52 views. The most popular post that day was Event ID: 6482 Source: Office SharePoint Server.

Where did they come from?

The top referring sites in 2010 were,,,, and

Attractions in 2010

These are the posts and pages that got the most views in 2010.


Event ID: 6482 Source: Office SharePoint Server July 2010


An unexpected error has occurred – SharePoint June 2009
1 comment


Unable to Load Workbook – MOSS 2007 October 2009


Explorer View requires Internet Explorer 5.0 or greater and Web Folders or Your client does not support opening this list with Windows Explorer. February 2010


Resource Cannot Be Found or File Not Found Error in MOSS May 2009

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Posted by on January 2, 2011 in SharePoint Common Issues


Can not add the user because a user with that name already exists – SharePoint Portal Server 2003 WSS 2.0

If you receive this message it’s usually because a user in your organization is deleted, and re-created using the same domain and same account name.  This may have been because of a user was deleted by accident, or a previous employee who left your organization and was then rehired. 

For example, my account in the “NA” domain with the same account name of john.smith (NA\john.smith). The account was deleted and re-created with the same account name (NA\john.smith).

Because SharePoint stores SID information with the user in it’s tables, the account will no longer work until you either

1) Remove the user completely and re-add, or

2) Use the STSADM -o migrateuser command

You can try removing the user from the Site Settings, Site Administration, Manage Users section but it they are not listed you need to use this migrate user command from the BIN directory of your SharePoint server:

STSADM -o migrateuser -oldlogin na\john.smith -newlogin na\john.smith -ignoresidhistory

You should get an “Operation completed successfully” message and then be able to add them to your Site.


Posted by on September 8, 2010 in SharePoint Common Issues


Event ID: 1059 Source: W3SVC

We were receiving this error in our Event Viewer after trying to start the Central Administration application pool:

Source: W3SVC

Event ID: 1059

A failure was encountered while launching the process serving application pool ‘SharePoint Central Administration v3’. The application pool has been disabled.

What I figured out was that the service account I had running was not a member of the IIS_WPG group. Once I added it to the group the application pool started right up.

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Posted by on August 12, 2010 in SharePoint Common Issues